Dr Peter Prevos is a civil engineer and social scientist. He manages the data science function at Coliban Water, a water utility in regional Australia. Peter has 28 years’ experience in water management in Europe, Asia and Australia. His passion is to create value from data, from the catchment to the mind of the customer. Peter is the author of Customer Experience management for Water Utilities and Principles of Strategic Data Science and runs online course in data science for water professionals.